---
title: 'Support'
metaTitle: 'Console: Support'
metaDescription: 'Find the right support for any Console question.'
tocDepth: 3
toc: true
displayed_sidebar: platformSidebar
---

Your feedback is invaluable, and we encourage you to share your experiences with us on [Discord](https://pris.ly/discord?utm_source=docs&utm_medium=intro_text).


## Support

Your support options are based on your workspace's active plan. For more details, take a look at our [pricing page](https://www.prisma.io/pricing).

### Community support

Reach out to us in our [Discord](https://pris.ly/discord?utm_source=docs&utm_medium=inline_text).

### Standard support

- Email support, [support@prisma.io](mailto:support@prisma.io), or reach out via the Console
- 2 business days, Mon-Fri, 9am-5pm CET

### Premium support

- Email support, [support@prisma.io](mailto:support@prisma.io), or reach out via the Console
- 1 business hour, Mon-Fri, 9am-5pm CET

### Dedicated support

Dedicated contact person.

## Deleting your PDP account

If you want to delete your PDP account, **email us at [support@prisma.io](mailto:support@prisma.io)** specifying the email id or GitHub handle with which you signed up. 

To ensure that you're not accidentally disabling any infrastructure powering one of your applications, we require that you **disable Accelerate in _all_ environments of _all_ your projects** that live in the account to be deleted.
Additionally there should be no active subscriptions in the account to be deleted. Please cancel any active subscriptions before requesting account deletion.