Agent Skills: Create Issue

Create Issue

Create an issue in the appropriate tracker (GitHub Issues or Jira).

MCP Tools with Fallbacks

This skill uses MCP tools when available and falls back gracefully if they are unavailable or return errors.

GitHub Access

Prefer MCP tools (mcp__github__*) when available. If MCP tools are not available (tool not found errors), fall back to the gh CLI.

| Operation | MCP Tool | CLI Fallback | | --- | --- | --- | | Check issues enabled | mcp__github__list_issues (if it succeeds, issues are enabled) | gh repo view --json hasIssuesEnabled --jq '.hasIssuesEnabled' | | Create issue | mcp__github__create_issue | gh issue create --title "..." --body-file issue-body.md --label "..." | | Get repo owner/name | Parse from git remote get-url origin | gh repo view --json owner,name |

Jira Access

Prefer MCP tools (mcp__atlassian__*) when available. If MCP tools are not available (tool not found errors), fall back to the jira CLI.

| Operation | MCP Tool | CLI Fallback | | --- | --- | --- | | Create issue | mcp__atlassian__createJiraIssue | jira issue create --no-input --type "..." --priority "..." --summary "..." | | Get issue type metadata | mcp__atlassian__getJiraIssueTypeMetaWithFields | N/A (not needed with CLI) | | Get project issue types | mcp__atlassian__getJiraProjectIssueTypesMetadata | N/A (not needed with CLI) | | List projects | mcp__atlassian__getVisibleJiraProjects | N/A (not needed with CLI) |

Step 1: Detect Issue Tracker

1. Get repository name: basename $(git rev-parse --show-toplevel)

2. Check if GitHub issues are enabled:

   gh repo view --json hasIssuesEnabled --jq '.hasIssuesEnabled'
   

   • If true → Create GitHub issue
   • If false → Create Jira issue

3. Determine issue type: Task, Bug, or Story

4. Check for assignee in user's request

5. Determine priority/labels based on severity

GitHub Issues

If GitHub issues are enabled, use gh issue create.

Step 2a: Write issue body to issue-body.md

Use the appropriate template based on issue type (see Templates section below).

Note: This file will be deleted after the command runs.

Step 2b: Run gh command

gh issue create \
  --title "<SUMMARY>" \
  --body-file issue-body.md \
  --label "<LABEL>" && rm issue-body.md

Add --assignee "<username>" if user specified an assignee.

Note: No repo name prefix needed - GitHub issues are already scoped to the repository.

Jira Issues

If GitHub issues are disabled, create a Jira issue. Prefer mcp__atlassian__createJiraIssue when available, fall back to jira issue create CLI.

Step 2a: Write issue body to issue-body.md

Use the appropriate template based on issue type (see Templates section below).

Note: This file will be deleted after the command runs.

Step 2b: Run jira command

jira issue create --no-input \
  --type "<TYPE>" \
  --priority "<PRIORITY>" \
  --label "<LABEL>" \
  --summary "[<REPO-NAME>] <SUMMARY>" \
  --template issue-body.md && rm issue-body.md

Add --assignee "<username>" if user specified an assignee.

Templates

Choose the appropriate template based on issue type:

Template: Task

## What

Provide a clear and concise description of the task.

## In Scope

- Define what is included in this task

## Out of Scope

- Clarify what is not covered

## Security and Compliance

- If no security/compliance impact, write: "No direct security or compliance impact."
- If there IS impact, be specific about which control/requirement is violated and the actual risk

## Testing Details

- Outline the testing strategy

## Technical Details

Include any remaining details such as code snippets, file locations, or tool suggestions.

Template: Bug

## Description

A concise description of the bug.

## Environment

- **Environment:** (e.g., Test, Production)
- **App Version:**
- **Browser/OS:**
- **Affected Component:**

## Actual Behaviour

Detailed description of what actually happened. Include any error messages, logs, or screenshots.

## Expected Behaviour

Detailed explanation of what should have happened.

## Steps to Reproduce

1. Step one
2. Step two
3. Step three

**Reproducibility:** (Always, Sometimes, Rarely)

## Impact & Severity

- **Impact:** Describe the impact on users or business operations
- **Severity:** (Critical, Major, Minor)

## Troubleshooting & Workaround

- Steps already taken to diagnose or fix the issue
- Temporary workaround available (if any)

## Additional Information

- Screenshots, videos, or additional logs
- Related bugs or tickets
- Potential fixes or areas to investigate (optional)

Template: Story

## Who

- **User Group:** Who will use or benefit from this feature (end-users, admins, editors, etc.)
- **Stakeholders:** Relevant internal teams or customer segments

## What

- **Intent:** Describe the goal of the story; focus on what needs to be achieved, not on technical implementation
- **Scope:** Outline the high-level functionality without UI specifics or library details

## Why

- **Business Value:** Explain how this feature improves UX, increases retention, or shortens the journey to issue resolution
- **Metrics/KPIs:** Connect the story to relevant performance indicators
- **Non-Functional Requirements:** Include performance, security, compliance, and any other quality requirements

## High-Level Description & Design

- **Overview:** Provide a brief narrative of the feature
- **Figma/Design Link:** [Insert link] with all relevant design notes
- **Design Requirements:** UI/UX must cater to all screen sizes, including very small devices. Include designs for buttons with text on two rows to support multiple languages

## Backend API & Contract Changes

- **API Changes:** Describe any required changes or new endpoints
- **Integration:** Specify the method for frontend integration
- **Performance & Security:** Highlight any potential performance issues or security considerations

## Frontend Considerations

- **Platform-Specific Notes:** List any particular requirements for different platforms
- **Error & Success Paths:** Clearly define both success and error flows

## Infrastructure & Compliance

- **Impact Assessment:** Evaluate any effects on infrastructure or security compliance standards
- **Performance & Cost:** Highlight any potential performance or cost implications

## Dashboard & Asset Management

- **Dashboard Impact:** Assess any configuration changes or new dashboard requirements
- **Asset Requirements:** Ensure all assets (images, text, translations) are available

## Dependencies & Risks

- **Dependencies:** List any related stories, external dependencies, or systems
- **Blockers:** Identify potential blockers that might impact progress
- **Risks:** Outline possible risks affecting feature delivery
- **Mitigation Strategies:** Describe actions to minimize or manage these risks

## Technical Documentation

- **Documentation Links:** Include links to relevant technical documentation or architecture diagrams
- **Additional Context:** Provide any extra technical notes that could aid implementation

## Environment & Release Notes

- **Environment Considerations:** Note any environment-specific details
- **Release Planning:** Detail feature flags, rollback plans, or special deployment instructions

## Testing Strategy

- **Testing Requirements:** Define testing requirements beyond acceptance criteria
- **Test Scenarios:** Outline key test cases and scenarios

## Acceptance Criteria

- Draft detailed acceptance criteria covering all success scenarios and all error paths
- Variations due to dynamic factors
- Ensure the criteria are measurable and leave no room for ambiguity

## Post-Release Monitoring

- **Monitoring Metrics:** Specify metrics or logs to monitor after release
- **Feedback Mechanism:** Outline how to gather user feedback and performance data post-deployment

Priority Mapping (Jira only)

| Severity | Jira Priority | | -------- | ------------- | | Critical | Blocker | | High | Critical | | Medium | Major | | Low | Minor | | Info | Minor |

Important Rules

• GitHub Issues:
  • Use gh issue create with --body-file
  • No repo name prefix needed (issues are scoped to repo)
  • Labels are simple strings (e.g., bug, enhancement, documentation)
• Jira Issues:
  • Always prefix summary with repo name: [repo-name] Brief description
  • Always use --no-input flag to prevent interactive prompts
  • Do NOT specify a project (-p or --project) - use default from user's config
  • Set 15 second timeout - if it hangs, the command is malformed
• Both:
  • Use Markdown format
  • Use ## for main headings, - for bullet points
  • Use backticks for inline code
  • For sections not applicable, write "N/A" or "Nothing to mention"
  • Delete the temp file (issue-body.md) after creating the issue