B2C Ordering Skill | Agent Skills

B2C Ordering

The OrderMgr API provides order creation, status management, and querying. Understanding the order lifecycle is essential for checkout implementation and order processing.

Order Lifecycle

Orders progress through these statuses:

Basket → CREATED → NEW → (COMPLETED or CANCELLED or FAILED)

| Status | Description | Can Transition To | |--------|-------------|-------------------| | CREATED | Order created, not yet placed | NEW, FAILED | | NEW | Order placed, awaiting fulfillment | OPEN, COMPLETED, CANCELLED, FAILED | | OPEN | Order in processing | COMPLETED, CANCELLED | | COMPLETED | Order fulfilled | - | | CANCELLED | Order cancelled | NEW (via undoCancel) | | FAILED | Order failed (payment, validation) | - (cannot be reopened) |

Important: Once an order reaches FAILED status, it cannot be reopened or cancelled. Use failOrder(order, true) to reopen the basket for retry instead.

Creating Orders

Standard Flow (Synchronous)

var OrderMgr = require('dw/order/OrderMgr');
var Transaction = require('dw/system/Transaction');
var Status = require('dw/system/Status');

function createOrder(basket) {
    var order;

    Transaction.wrap(function() {
        // Create order from basket (status: CREATED)
        order = OrderMgr.createOrder(basket);
    });

    if (!order) {
        return { error: true, message: 'Order creation failed' };
    }

    // Authorize payment
    var paymentResult = authorizePayment(order);

    if (!paymentResult.success) {
        Transaction.wrap(function() {
            OrderMgr.failOrder(order, true); // Reopen basket
        });
        return { error: true, message: 'Payment failed' };
    }

    // Place the order (status: CREATED → NEW)
    var placeResult;
    Transaction.wrap(function() {
        placeResult = OrderMgr.placeOrder(order);
    });

    if (placeResult.error) {
        return { error: true, message: 'Order placement failed' };
    }

    // Set confirmation status
    Transaction.wrap(function() {
        order.setConfirmationStatus(order.CONFIRMATION_STATUS_CONFIRMED);
    });

    return { error: false, order: order };
}

Async Flow (SCAPI Pattern)

For SCAPI/headless, create the order before payment authorization:

var OrderMgr = require('dw/order/OrderMgr');
var Transaction = require('dw/system/Transaction');

// Step 1: Create order (before payment)
function createOrderAsync(basket, orderNo) {
    var order;

    Transaction.wrap(function() {
        // Create with specific order number (for idempotency)
        order = OrderMgr.createOrder(basket, orderNo);
    });

    return order;
}

// Step 2: After payment success, place the order
function placeOrderAfterPayment(order) {
    Transaction.wrap(function() {
        OrderMgr.placeOrder(order);
        order.setConfirmationStatus(order.CONFIRMATION_STATUS_CONFIRMED);
        order.setExportStatus(order.EXPORT_STATUS_READY);
    });
}

// Step 2 (alt): Payment failed, fail the order
function failOrderAfterPayment(order) {
    Transaction.wrap(function() {
        OrderMgr.failOrder(order, false); // Don't reopen basket
    });
}

OrderMgr API Reference

Order Creation

| Method | Description | |--------|-------------| | createOrder(basket) | Create order with auto-generated number | | createOrder(basket, orderNo) | Create order with specific number | | createOrderNo() | Generate next order number | | createOrderSequenceNo() | Get next sequence number (for custom formatting) |

Order Status

| Method | Description | |--------|-------------| | placeOrder(order) | Place order (CREATED → NEW) | | failOrder(order, reopenBasket) | Fail order (set to FAILED status) | | cancelOrder(order) | Cancel order (set to CANCELLED status) | | undoCancelOrder(order) | Revert cancelled order to NEW |

Note: There is no undoFailOrder() method. Failed orders cannot be reopened. Use failOrder(order, true) to reopen the basket for retry.

Order Queries

| Method | Description | |--------|-------------| | getOrder(orderNo) | Get order by number | | searchOrder(query, ...args) | Search for single order | | searchOrders(query, sortString, ...args) | Search for multiple orders | | queryOrder(query, ...args) | Query single order | | queryOrders(query, sortString, ...args) | Query multiple orders |

Querying Orders

Get Order by Number

var OrderMgr = require('dw/order/OrderMgr');

var order = OrderMgr.getOrder('00001234');

if (order) {
    var status = order.status.value;
    var total = order.totalGrossPrice;
}

Search Orders

var OrderMgr = require('dw/order/OrderMgr');

// Search by customer email
var orders = OrderMgr.searchOrders(
    'customerEmail = {0} AND status != {1}',
    'creationDate desc',
    'customer@example.com',
    dw.order.Order.ORDER_STATUS_FAILED
);

while (orders.hasNext()) {
    var order = orders.next();
    // Process order
}
orders.close();

Query by Date Range

var OrderMgr = require('dw/order/OrderMgr');
var Calendar = require('dw/util/Calendar');

var startDate = new Calendar();
startDate.add(Calendar.DAY_OF_YEAR, -7);

var orders = OrderMgr.searchOrders(
    'creationDate >= {0} AND status = {1}',
    'creationDate desc',
    startDate.time,
    dw.order.Order.ORDER_STATUS_NEW
);

while (orders.hasNext()) {
    var order = orders.next();
    // Process order
}
orders.close();

Order Status Management

Cancel Order

var OrderMgr = require('dw/order/OrderMgr');
var Transaction = require('dw/system/Transaction');
var Order = require('dw/order/Order');

function cancelOrder(orderNo) {
    var order = OrderMgr.getOrder(orderNo);

    if (!order) {
        return { error: true, message: 'Order not found' };
    }

    // Can only cancel NEW or OPEN orders
    if (order.status.value !== Order.ORDER_STATUS_NEW &&
        order.status.value !== Order.ORDER_STATUS_OPEN) {
        return { error: true, message: 'Order cannot be cancelled' };
    }

    Transaction.wrap(function() {
        OrderMgr.cancelOrder(order);
    });

    return { error: false };
}

Fail Order

var OrderMgr = require('dw/order/OrderMgr');
var Transaction = require('dw/system/Transaction');

function failOrder(order, reopenBasket) {
    // reopenBasket: true = customer can retry checkout
    //               false = basket is lost

    Transaction.wrap(function() {
        OrderMgr.failOrder(order, reopenBasket);
    });
}

Handling Failed Orders

Failed orders cannot be reopened. Instead, use failOrder(order, true) to reopen the basket:

var OrderMgr = require('dw/order/OrderMgr');
var Transaction = require('dw/system/Transaction');

// When payment fails, fail the order and reopen basket
function handlePaymentFailure(order) {
    Transaction.wrap(function() {
        // reopenBasket=true allows customer to retry checkout
        OrderMgr.failOrder(order, true);
    });

    // Basket is now available again for the customer
    return { error: true, message: 'Payment failed. Please try again.' };
}

SCAPI: Fail with Reopen (B2C 24.3+)

For SCAPI integrations, use the failed_with_reopen status to fail an order while reopening the basket:

PATCH /checkout/orders/v1/organizations/{orgId}/orders/{orderNo}?siteId={siteId}
Authorization: Bearer {token}
Content-Type: application/json

{
    "status": "failed_with_reopen"
}

This is equivalent to OrderMgr.failOrder(order, true) in Script API.

Undo Cancelled Order

Cancelled orders can be reopened using undoCancelOrder():

var OrderMgr = require('dw/order/OrderMgr');
var Transaction = require('dw/system/Transaction');
var Order = require('dw/order/Order');

function reopenCancelledOrder(orderNo) {
    var order = OrderMgr.getOrder(orderNo);

    if (order.status.value !== Order.ORDER_STATUS_CANCELLED) {
        return { error: true, message: 'Order is not cancelled' };
    }

    Transaction.wrap(function() {
        // Revert to NEW status
        OrderMgr.undoCancelOrder(order);
    });

    return { error: false, order: order };
}

Order Properties

| Property | Description | |----------|-------------| | orderNo | Order number | | status | Current order status | | confirmationStatus | Confirmation status | | exportStatus | Export status for OMS | | paymentStatus | Payment status | | shippingStatus | Shipping status | | customerEmail | Customer email | | customerName | Customer name | | totalGrossPrice | Order total (with tax) | | totalNetPrice | Order total (without tax) | | totalTax | Total tax amount | | creationDate | Order creation date | | productLineItems | Line items in order | | shipments | Order shipments | | paymentInstruments | Payment instruments |

Custom Order Numbers

Use the dw.order.createOrderNo hook for custom order number generation:

// hooks.json
{
    "hooks": [
        {
            "name": "dw.order.createOrderNo",
            "script": "./hooks/orderNo.js"
        }
    ]
}

// hooks/orderNo.js
var OrderMgr = require('dw/order/OrderMgr');
var Site = require('dw/system/Site');

exports.createOrderNo = function() {
    var seqNo = OrderMgr.createOrderSequenceNo();
    var prefix = Site.current.ID.toUpperCase();
    var year = new Date().getFullYear();

    return prefix + '-' + year + '-' + seqNo;
};

Best Practices

Do

Always wrap order operations in transactions
Check order status before transitions
Close order iterators when done
Use failOrder(order, true) to let customers retry
Implement idempotent order creation (use specific order numbers)
Set appropriate export/confirmation status

Don't

Place orders before successful payment authorization
Cancel orders without refund processing
Leave orders in CREATED status indefinitely
Forget to handle concurrent order modifications
Skip status validation before transitions

Error Handling

| Scenario | Solution | |----------|----------| | Basket is empty | Validate basket before createOrder() | | Invalid basket | Check for missing shipping/billing addresses | | Payment failed | Use failOrder(order, true) to reopen basket | | Order number exists | Use auto-generated numbers or validate uniqueness | | Status transition invalid | Check current status before calling status methods |

Related Skills

b2c-hooks - Order hooks (calculate, payment, createOrderNo)

Agent Skills: B2C Ordering

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