Crisis Management Platform Skill Skill

Crisis Management Platform Skill

Overview

The Crisis Management Platform skill provides crisis response platform integration and real-time monitoring capabilities. This skill enables rapid crisis detection, coordinated response, and comprehensive documentation throughout crisis situations.

Capabilities

Monitoring and Detection

Crisis monitoring dashboard configuration
Real-time alert escalation
Multi-channel signal detection
Threshold-based triggering
Pattern recognition for emerging issues

Response Coordination

Stakeholder notification system integration
Holding statement rapid deployment
Multi-channel response coordination
Team collaboration tools integration
Role-based access and assignments

Digital Infrastructure

Dark site activation management
Social media response queuing
Website messaging updates
Email communication triggers
Hotline message coordination

Documentation and Logging

Incident logging and documentation
Response time tracking
Decision audit trail
Media inquiry tracking
Stakeholder communication log

Post-Crisis Analysis

Post-crisis report generation
Timeline reconstruction
Response effectiveness analysis
Lessons learned documentation
Plan update recommendations

Usage

Crisis Dashboard Configuration

const crisisDashboardConfig = {
  monitoringSources: {
    media: ['cision', 'meltwater'],
    social: ['sprinklr', 'talkwalker'],
    internal: ['employee-hotline', 'customer-service'],
    regulatory: ['sec-filings', 'fda-alerts']
  },
  alertTiers: {
    tier1: {
      triggers: ['executive-mention-negative', 'regulatory-action', 'data-breach'],
      escalation: 'immediate',
      notification: ['cco', 'ceo', 'legal', 'crisis-team']
    },
    tier2: {
      triggers: ['product-issue', 'employee-incident', 'competitor-attack'],
      escalation: '15min',
      notification: ['comms-director', 'pr-manager']
    },
    tier3: {
      triggers: ['negative-review-spike', 'social-complaint-surge'],
      escalation: '1hr',
      notification: ['social-team', 'customer-service']
    }
  },
  collaboration: {
    platform: 'slack',
    channels: {
      warRoom: '#crisis-war-room',
      mediaInquiries: '#media-inquiries',
      socialResponse: '#social-response'
    }
  },
  assets: {
    holdingStatements: ['data-breach', 'product-recall', 'executive-departure'],
    darkSites: ['incident-response.company.com'],
    templates: ['employee-comm', 'customer-comm', 'media-statement']
  }
};

Crisis Response Execution

const crisisResponse = {
  incident: {
    id: 'INC-2026-001',
    type: 'data-breach',
    detectedAt: '2026-02-15T14:30:00Z',
    severity: 'tier1',
    status: 'active'
  },
  actions: [
    { time: '14:30', action: 'Alert triggered', owner: 'system' },
    { time: '14:32', action: 'Crisis team notified', owner: 'system' },
    { time: '14:45', action: 'War room activated', owner: 'CCO' },
    { time: '15:00', action: 'Holding statement approved', owner: 'Legal' },
    { time: '15:15', action: 'Dark site activated', owner: 'Digital' },
    { time: '15:30', action: 'Employee communication sent', owner: 'Internal Comms' },
    { time: '16:00', action: 'Press statement released', owner: 'Media Relations' }
  ],
  metrics: {
    detectionToNotification: '2min',
    notificationToActivation: '13min',
    activationToStatement: '45min',
    mediaInquiriesReceived: 15,
    socialMentions: 450,
    employeeQuestions: 89
  },
  stakeholders: {
    media: { contacted: 15, responded: 12 },
    employees: { notified: 'all', questions: 89 },
    customers: { notified: 'affected', inquiries: 234 },
    regulators: { notified: true, filingRequired: true }
  }
};

Process Integration

This skill integrates with the following PR processes:

| Process | Integration Points | |---------|-------------------| | crisis-communications-plan.js | Plan activation | | crisis-response-execution.js | Response coordination | | crisis-simulation-training.js | Training scenarios | | post-crisis-analysis.js | Analysis and reporting |

Best Practices

Test Regularly: Conduct crisis drills at least quarterly
Maintain Assets: Keep holding statements and templates current
Clear Escalation: Define clear escalation paths and authority
Document Everything: Log all actions and decisions
Speed Matters: Reduce detection-to-response time continuously
Post-Mortem: Always conduct thorough post-crisis analysis

Metrics and KPIs

| Metric | Description | Target | |--------|-------------|--------| | Detection Time | Time to detect crisis | <15 minutes | | Response Time | Detection to first response | <1 hour | | Stakeholder Notification | Time to notify key stakeholders | <30 minutes | | Message Consistency | Alignment across channels | 100% | | Resolution Time | Time to crisis resolution | Minimized |

Related Skills

SK-001: Media Monitoring (detection)
SK-002: Social Listening (social detection)
SK-013: Media Training Simulation (preparation)

Agent Skills: Crisis Management Platform Skill

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