Agent-Skills.md

Agent Skills: Zoom Contact Center SDK - Web

Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.

UncategorizedID: anthropics/knowledge-work-plugins/contact-center/web

Repository

anthropics/knowledge-work-plugins
anthropicsLicense: Apache-2.0
22,4892,645

Install this agent skill to your local

pnpm dlx add-skill https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/partner-built/zoom-plugin/skills/contact-center/web

Skill Files

Browse the full folder contents for contact-center/web.

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partner-built/zoom-plugin/skills/contact-center/web/SKILL.md

Skill Metadata

Name
contact-center/web
Description
"Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows."

Zoom Contact Center SDK - Web

Official docs:

  • https://developers.zoom.us/docs/contact-center/web/
  • https://developers.zoom.us/docs/contact-center/web/sdk-reference/

Quick Links

  1. concepts/lifecycle-and-events.md
  2. examples/app-context-and-state.md
  3. references/web-reference-map.md
  4. troubleshooting/common-issues.md

Integration Modes

  1. Contact Center App in Zoom client:
  • Zoom Apps SDK engagement APIs/events.
  1. External website embed:
  • Campaign SDK/web scripts (zoomCampaignSdk pattern).
  • Video client initialization pattern.
  1. Smart Embed:
  • iframe + postMessage event contract.

Hard Guardrails

  • For campaign SDK, gate calls behind zoomCampaignSdk:ready.
  • Persist state by engagementId.
  • Expect context switching and background app behavior.
  • Validate CSP and allow-list settings before debugging logic.

Chaining

Operations

  • RUNBOOK.md - 5-minute preflight and debugging checklist.
Zoom Contact Center SDK - Web Skill | Agent Skills