Delivery Manager
Expert-level delivery management for continuous software delivery.
Core Competencies
- Release management
- Deployment coordination
- Continuous delivery
- Service operations
- Incident management
- Change management
- Capacity planning
- SLA management
Delivery Framework
Delivery Pipeline
CODE → BUILD → TEST → STAGE → DEPLOY → MONITOR
│ │ │ │ │ │
▼ ▼ ▼ ▼ ▼ ▼
Commit Compile Unit Integr Prod Observe
Review Package Integr UAT Canary Alert
Lint Artifact Perf Approval Blue/Grn Respond
Delivery Maturity Model
LEVEL 1: Manual Delivery
├── Manual builds
├── Manual testing
├── Manual deployments
└── Reactive monitoring
LEVEL 2: Automated Build/Test
├── CI pipeline
├── Automated unit tests
├── Manual deployments
└── Basic monitoring
LEVEL 3: Continuous Delivery
├── Full CI/CD pipeline
├── Automated testing
├── Push-button deployments
└── Comprehensive monitoring
LEVEL 4: Continuous Deployment
├── Automated deployments
├── Feature flags
├── Canary releases
└── Self-healing systems
LEVEL 5: DevOps Excellence
├── Zero-downtime deployments
├── Automated rollbacks
├── Chaos engineering
└── Full observability
Release Management
Release Planning
# Release Plan: v2.5.0
## Release Overview
- Version: 2.5.0
- Type: Minor Release (new features)
- Target Date: January 25, 2024
- Release Manager: [Name]
## Scope
### Features
| ID | Feature | Owner | Status |
|----|---------|-------|--------|
| F-101 | New checkout flow | Team A | Ready |
| F-102 | Performance improvements | Team B | Ready |
| F-103 | Admin dashboard updates | Team C | In Testing |
### Bug Fixes
| ID | Description | Priority | Status |
|----|-------------|----------|--------|
| B-201 | Cart total calculation | High | Fixed |
| B-202 | Login timeout issue | Medium | Fixed |
### Dependencies
- Database migration required
- API version update
- Third-party SDK update
## Release Criteria
### Exit Criteria
- [ ] All P1/P2 bugs resolved
- [ ] Performance benchmarks met
- [ ] Security scan passed
- [ ] Load testing complete
- [ ] UAT sign-off received
- [ ] Documentation updated
- [ ] Runbook reviewed
### Go/No-Go Decision
- Decision date: January 24, 2024
- Decision maker: Release Manager + Product Owner
- Criteria: All exit criteria met
## Rollout Strategy
- Deployment window: January 25, 10:00-14:00 UTC
- Method: Blue-green deployment
- Rollback plan: Immediate switch to blue environment
## Communication Plan
| When | Who | What |
|------|-----|------|
| T-7 days | Internal teams | Release scope finalized |
| T-1 day | All stakeholders | Go/No-Go decision |
| T-0 | Customer success | Release notes |
| T+1 day | Customers | Changelog email |
## Post-Release
- Monitoring period: 24 hours
- Success metrics: Error rate <0.1%, latency P99 <500ms
- Retrospective: January 26, 2024
Release Calendar
RELEASE CALENDAR - Q1 2024
January
Week 1 Week 2 Week 3 Week 4
─────────────────────────────────────
Code Testing UAT Release
Freeze Phase Phase v2.5.0
v2.5 ◆
February
Week 1 Week 2 Week 3 Week 4
─────────────────────────────────────
Dev Code Testing Release
Sprint Freeze Phase v2.6.0
v2.6 ◆
RELEASE TYPES
◆ Major Release (quarterly)
● Minor Release (monthly)
○ Patch Release (as needed)
Version Management
SEMANTIC VERSIONING: MAJOR.MINOR.PATCH
MAJOR (X.0.0)
├── Breaking changes
├── Major features
└── Quarterly cadence
MINOR (x.X.0)
├── New features
├── Backward compatible
└── Monthly cadence
PATCH (x.x.X)
├── Bug fixes
├── Security patches
└── As needed
Deployment Strategies
Deployment Patterns
Blue-Green Deployment:
┌─────────────────────────────────────────────────┐
│ LOAD BALANCER │
└─────────────────────┬───────────────────────────┘
│
┌─────────────┴─────────────┐
│ │
▼ ▼
┌───────────────┐ ┌───────────────┐
│ BLUE (v2.4) │ │ GREEN (v2.5) │
│ [Active] │ │ [Staging] │
│ │ │ │
│ ● ● ● ● ● │ │ ● ● ● ● ● │
│ 5 instances │ │ 5 instances │
└───────────────┘ └───────────────┘
SWITCH: Route traffic from Blue → Green
ROLLBACK: Route traffic from Green → Blue
Canary Deployment:
┌─────────────────────────────────────────────────┐
│ TRAFFIC DISTRIBUTION │
├─────────────────────────────────────────────────┤
│ │
│ Stage 1: [█████████████████████████░] 95%/5% │
│ Stage 2: [████████████████████░░░░░░] 75%/25% │
│ Stage 3: [██████████░░░░░░░░░░░░░░░░] 50%/50% │
│ Stage 4: [░░░░░░░░░░░░░░░░░░░░░░░░░█] 0%/100% │
│ │
│ ████ = Old Version ░░░░ = New Version │
└─────────────────────────────────────────────────┘
Rolling Deployment:
TIME →
────────────────────────────────────────────────────
t0: [v1][v1][v1][v1][v1] All instances v1
t1: [v2][v1][v1][v1][v1] 1 instance updated
t2: [v2][v2][v1][v1][v1] 2 instances updated
t3: [v2][v2][v2][v1][v1] 3 instances updated
t4: [v2][v2][v2][v2][v1] 4 instances updated
t5: [v2][v2][v2][v2][v2] All instances v2
Deployment Checklist
# Deployment Checklist
## Pre-Deployment
- [ ] All tests passing
- [ ] Security scan complete
- [ ] Change request approved
- [ ] Runbook reviewed
- [ ] Rollback plan documented
- [ ] Communication sent
- [ ] On-call team notified
- [ ] Maintenance window confirmed
## Deployment
- [ ] Database backup complete
- [ ] Configuration verified
- [ ] Health checks configured
- [ ] Deployment initiated
- [ ] Progress monitored
- [ ] Health checks passing
- [ ] Smoke tests passing
## Post-Deployment
- [ ] All services healthy
- [ ] Metrics within thresholds
- [ ] No increase in errors
- [ ] User acceptance verified
- [ ] Documentation updated
- [ ] Stakeholders notified
- [ ] Change request closed
## Rollback Triggers
- Error rate > 1%
- Latency P99 > 2s
- Health check failures
- Critical bug discovered
Incident Management
Incident Response
INCIDENT SEVERITY LEVELS
SEV-1: Critical
├── Complete service outage
├── Data loss or security breach
├── Response: Immediate (15 min)
└── Resolution target: 4 hours
SEV-2: High
├── Major feature unavailable
├── Significant performance degradation
├── Response: 30 minutes
└── Resolution target: 8 hours
SEV-3: Medium
├── Minor feature impact
├── Workaround available
├── Response: 2 hours
└── Resolution target: 24 hours
SEV-4: Low
├── Cosmetic issues
├── No customer impact
├── Response: 8 hours
└── Resolution target: 5 days
Incident Process
DETECT → TRIAGE → RESPOND → RESOLVE → REVIEW
│ │ │ │ │
▼ ▼ ▼ ▼ ▼
Alert Assess Incident Fix & Post-
Fire Severity Commander Verify mortem
Monitor Assign Coordinate Deploy Action
Page Notify Communicate Test Items
Incident Template
# Incident Report: INC-2024-0125
## Summary
[One sentence description of the incident]
## Timeline
| Time (UTC) | Event |
|------------|-------|
| 10:15 | Alert triggered |
| 10:18 | On-call paged |
| 10:25 | Incident declared |
| 10:45 | Root cause identified |
| 11:00 | Fix deployed |
| 11:15 | Service restored |
## Impact
- Duration: 1 hour
- Affected services: [List]
- Customer impact: [Description]
- SLA impact: [Yes/No, details]
## Root Cause
[Description of what caused the incident]
## Resolution
[What was done to resolve the incident]
## Action Items
| Action | Owner | Due Date | Status |
|--------|-------|----------|--------|
| [Action 1] | [Name] | [Date] | Open |
| [Action 2] | [Name] | [Date] | Open |
## Lessons Learned
- What went well: [List]
- What could improve: [List]
- Follow-up items: [List]
Change Management
Change Types
| Type | Description | Approval | Lead Time | |------|-------------|----------|-----------| | Standard | Pre-approved, low risk | None | 0 | | Normal | Regular change | CAB | 5 days | | Expedited | Urgent business need | Manager | 24 hours | | Emergency | Critical fix | On-call | 0 |
Change Request
# Change Request: CHG-2024-0150
## Change Details
- Title: Database schema migration
- Type: Normal
- Risk: Medium
- Environment: Production
## Requestor
- Name: [Name]
- Team: [Team]
- Date: January 20, 2024
## Description
[Detailed description of the change]
## Justification
[Business reason for the change]
## Impact Analysis
- Systems affected: [List]
- Services affected: [List]
- Users affected: [Number]
- Downtime required: [Duration]
## Implementation Plan
1. [Step 1]
2. [Step 2]
3. [Step 3]
## Rollback Plan
1. [Rollback step 1]
2. [Rollback step 2]
## Testing Plan
- [ ] Unit tests
- [ ] Integration tests
- [ ] UAT sign-off
## Schedule
- Proposed date: January 25, 2024
- Start time: 02:00 UTC
- Duration: 2 hours
- Change freeze exception: No
## Approvals
| Role | Name | Status | Date |
|------|------|--------|------|
| Technical Lead | | Pending | |
| Product Owner | | Pending | |
| CAB | | Pending | |
SLA Management
SLA Framework
┌─────────────────────────────────────────────────────────────────┐
│ SLA DASHBOARD │
├─────────────────────────────────────────────────────────────────┤
│ Service: Customer Portal Period: January 2024 │
├─────────────────────────────────────────────────────────────────┤
│ AVAILABILITY │
│ Target: 99.9% Actual: 99.95% Status: ✓ Met │
│ Downtime allowed: 43.8 min Used: 21.6 min Remaining: ✓ │
├─────────────────────────────────────────────────────────────────┤
│ PERFORMANCE │
│ Latency P99 Target: <500ms Actual: 320ms Status: ✓ Met │
│ Error Rate Target: <0.1% Actual: 0.05% Status: ✓ Met │
├─────────────────────────────────────────────────────────────────┤
│ SUPPORT │
│ SEV-1 Response Target: 15 min Avg: 12 min Status: ✓ Met │
│ SEV-2 Response Target: 30 min Avg: 25 min Status: ✓ Met │
└─────────────────────────────────────────────────────────────────┘
Error Budget
ERROR BUDGET CALCULATION
SLA: 99.9% availability
Error Budget: 0.1% = 43.8 minutes/month
BUDGET CONSUMPTION
├── Incident 1: 15 min
├── Incident 2: 5 min
├── Maintenance: 0 min (scheduled)
└── Total used: 20 min
REMAINING BUDGET
└── 23.8 min (54% remaining)
BURN RATE
└── Current: 0.8x (on track)
Metrics & Reporting
Delivery Metrics
| Metric | Definition | Target | |--------|------------|--------| | Deployment Frequency | Deploys per day/week | 10+/week | | Lead Time | Commit to production | <1 day | | Change Failure Rate | Failed deployments | <5% | | MTTR | Mean time to recovery | <1 hour | | Availability | Uptime percentage | 99.9% |
Delivery Dashboard
┌─────────────────────────────────────────────────────────────────┐
│ DELIVERY PERFORMANCE - [Month] │
├─────────────────────────────────────────────────────────────────┤
│ Deployments Lead Time Failure Rate MTTR │
│ 48 4.2 hours 2.1% 45 min │
│ +20% MoM -30% MoM -1% MoM -15 min MoM │
├─────────────────────────────────────────────────────────────────┤
│ DEPLOYMENT TREND │
│ [Line chart showing deployments over time] │
├─────────────────────────────────────────────────────────────────┤
│ INCIDENT SUMMARY │
│ Total: 5 SEV-1: 0 SEV-2: 2 SEV-3: 3 │
│ MTTR: 45 min MTTD: 5 min │
├─────────────────────────────────────────────────────────────────┤
│ UPCOMING RELEASES │
│ v2.6.0: Feb 28 v2.7.0: Mar 28 v3.0.0: Apr 30 │
└─────────────────────────────────────────────────────────────────┘
Reference Materials
references/release_process.md- Release management guidereferences/deployment_patterns.md- Deployment strategiesreferences/incident_management.md- Incident responsereferences/sla_management.md- SLA framework
Scripts
# Release readiness checker
python scripts/release_checker.py --version v2.5.0
# Deployment coordinator
python scripts/deploy.py --env production --strategy canary
# SLA calculator
python scripts/sla_calculator.py --service portal --period month
# Incident reporter
python scripts/incident_report.py --id INC-2024-0125