AssemblyAI Debug Bundle
Overview
Collect all diagnostic information needed to resolve AssemblyAI issues — SDK version, transcript status, API connectivity, and configuration — packaged for support tickets.
Prerequisites
assemblyaipackage installed- Access to application logs
- Failed transcript ID (if applicable)
Instructions
Step 1: Create Debug Bundle Script
#!/bin/bash
# assemblyai-debug-bundle.sh
set -euo pipefail
BUNDLE_DIR="assemblyai-debug-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$BUNDLE_DIR"
echo "=== AssemblyAI Debug Bundle ===" > "$BUNDLE_DIR/summary.txt"
echo "Generated: $(date -u +%Y-%m-%dT%H:%M:%SZ)" >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"
# Environment
echo "--- Runtime ---" >> "$BUNDLE_DIR/summary.txt"
node --version >> "$BUNDLE_DIR/summary.txt" 2>&1 || echo "Node.js not found" >> "$BUNDLE_DIR/summary.txt"
echo "Platform: $(uname -s) $(uname -m)" >> "$BUNDLE_DIR/summary.txt"
echo "ASSEMBLYAI_API_KEY: ${ASSEMBLYAI_API_KEY:+[SET (${#ASSEMBLYAI_API_KEY} chars)]}" >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"
# SDK version
echo "--- SDK Version ---" >> "$BUNDLE_DIR/summary.txt"
npm list assemblyai 2>/dev/null >> "$BUNDLE_DIR/summary.txt" || echo "assemblyai not in node_modules" >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"
# API connectivity
echo "--- API Connectivity ---" >> "$BUNDLE_DIR/summary.txt"
HTTP_CODE=$(curl -s -o /dev/null -w "%{http_code}" \
-H "Authorization: ${ASSEMBLYAI_API_KEY:-none}" \
https://api.assemblyai.com/v2/transcript 2>/dev/null || echo "FAILED")
echo "GET /v2/transcript: HTTP $HTTP_CODE" >> "$BUNDLE_DIR/summary.txt"
STATUS_CODE=$(curl -s -o /dev/null -w "%{http_code}" \
https://api.assemblyai.com/v2 2>/dev/null || echo "FAILED")
echo "GET /v2: HTTP $STATUS_CODE" >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"
# AssemblyAI service status
echo "--- Service Status ---" >> "$BUNDLE_DIR/summary.txt"
curl -s https://status.assemblyai.com/api/v2/status.json 2>/dev/null \
| python3 -m json.tool 2>/dev/null >> "$BUNDLE_DIR/summary.txt" \
|| echo "Could not fetch status" >> "$BUNDLE_DIR/summary.txt"
# Package bundle
tar -czf "$BUNDLE_DIR.tar.gz" "$BUNDLE_DIR"
rm -rf "$BUNDLE_DIR"
echo ""
echo "Bundle created: $BUNDLE_DIR.tar.gz"
echo "Review for sensitive data before sharing with support."
Step 2: Programmatic Transcript Diagnostics
import { AssemblyAI } from 'assemblyai';
const client = new AssemblyAI({
apiKey: process.env.ASSEMBLYAI_API_KEY!,
});
async function diagnoseTranscript(transcriptId: string) {
const transcript = await client.transcripts.get(transcriptId);
const report = {
id: transcript.id,
status: transcript.status,
error: transcript.error ?? null,
audio_url: transcript.audio_url,
audio_duration: transcript.audio_duration,
language_code: transcript.language_code,
speech_model: transcript.speech_model,
created: transcript.created,
completed: transcript.completed,
// Feature flags that were enabled
features: {
speaker_labels: !!transcript.utterances?.length,
sentiment_analysis: !!transcript.sentiment_analysis_results?.length,
entity_detection: !!transcript.entities?.length,
auto_highlights: !!transcript.auto_highlights_result?.results?.length,
content_safety: !!transcript.content_safety_labels?.results?.length,
redact_pii: transcript.text?.includes('####') || transcript.text?.includes('['),
summarization: !!transcript.summary,
},
// Word count / duration sanity check
word_count: transcript.words?.length ?? 0,
words_per_minute: transcript.audio_duration
? ((transcript.words?.length ?? 0) / (transcript.audio_duration / 60)).toFixed(1)
: 'N/A',
};
console.log(JSON.stringify(report, null, 2));
return report;
}
// Usage: diagnoseTranscript('your-transcript-id');
Step 3: Check Recent Failed Transcripts
async function findFailedTranscripts(limit = 50) {
const page = await client.transcripts.list({ limit });
const failed = page.transcripts.filter(t => t.status === 'error');
console.log(`Found ${failed.length} failed transcripts out of ${page.transcripts.length}:`);
for (const t of failed) {
console.log(` ${t.id} | ${t.created} | ${t.error}`);
}
return failed;
}
What to Include in a Support Ticket
Always include:
- Transcript ID (e.g.,
6wij2z3g66-...) - Error message (exact text)
- SDK version (
npm list assemblyai) - Node.js version
- Timestamp of the failure (UTC)
Never include:
- Your API key
- Raw audio containing PII
- Customer data
Helpful extras:
- Audio file format and duration
- Which features were enabled (speaker_labels, etc.)
- Whether the issue is intermittent or consistent
Output
assemblyai-debug-YYYYMMDD-HHMMSS.tar.gzarchive with:summary.txt— Runtime, SDK version, API connectivity, service status
- Programmatic transcript diagnosis report
- List of recently failed transcripts
Error Handling
| Item | Purpose | Check |
|------|---------|-------|
| SDK version | Version-specific bugs | npm list assemblyai |
| API connectivity | Network/firewall | curl api.assemblyai.com |
| Service status | Outage check | status.assemblyai.com |
| Transcript status | Job-specific error | client.transcripts.get(id) |
| Audio URL | Accessibility | curl -I <audio_url> |
Resources
Next Steps
For rate limit issues, see assemblyai-rate-limits.