Deepgram Debug Bundle
Current State
!node --version 2>/dev/null || echo 'Node.js not installed'
!npm list @deepgram/sdk 2>/dev/null | grep deepgram || echo '@deepgram/sdk not found'
!python3 --version 2>/dev/null || echo 'Python not installed'
Overview
Collect comprehensive debug information for Deepgram support tickets. Generates a sanitized bundle with environment info, API connectivity tests, audio analysis, request/response logs, and a minimal reproduction script. All API keys are automatically redacted.
Prerequisites
- Deepgram API key configured
ffprobeavailable for audio analysis (part of ffmpeg)- Sample audio that reproduces the issue
Instructions
Step 1: Environment Collection Script
#!/bin/bash
set -euo pipefail
BUNDLE_DIR="deepgram-debug-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$BUNDLE_DIR"
# System info
{
echo "=== System ==="
uname -a
echo ""
echo "=== Node.js ==="
node --version 2>/dev/null || echo "Not installed"
echo ""
echo "=== @deepgram/sdk ==="
npm list @deepgram/sdk 2>/dev/null || echo "Not installed"
echo ""
echo "=== Python ==="
python3 --version 2>/dev/null || echo "Not installed"
pip show deepgram-sdk 2>/dev/null || echo "Not installed"
} > "$BUNDLE_DIR/environment.txt"
Step 2: API Connectivity Tests
# Test REST API
{
echo "=== REST API Test ==="
echo "Timestamp: $(date -u +%Y-%m-%dT%H:%M:%SZ)"
echo ""
echo "--- Project listing ---"
curl -s -w "\nHTTP: %{http_code} | Time: %{time_total}s\n" \
'https://api.deepgram.com/v1/projects' \
-H "Authorization: Token $DEEPGRAM_API_KEY" 2>&1 | \
sed "s/$DEEPGRAM_API_KEY/REDACTED/g"
echo ""
echo "--- Transcription test (Bueller sample) ---"
curl -s -w "\nHTTP: %{http_code} | Time: %{time_total}s\n" \
-X POST 'https://api.deepgram.com/v1/listen?model=nova-3&smart_format=true' \
-H "Authorization: Token $DEEPGRAM_API_KEY" \
-H "Content-Type: application/json" \
-d '{"url":"https://static.deepgram.com/examples/Bueller-Life-moves-702702706.wav"}' 2>&1 | \
sed "s/$DEEPGRAM_API_KEY/REDACTED/g"
echo ""
echo "--- WebSocket handshake test ---"
curl -s -w "\nHTTP: %{http_code}\n" -o /dev/null \
'https://api.deepgram.com/v1/listen' \
-H "Authorization: Token $DEEPGRAM_API_KEY" \
-H "Upgrade: websocket" 2>&1 | \
sed "s/$DEEPGRAM_API_KEY/REDACTED/g"
} > "$BUNDLE_DIR/connectivity.txt"
Step 3: Audio Analysis
# Analyze problem audio file (if provided)
analyze_audio() {
local file="$1"
local outfile="$BUNDLE_DIR/audio-analysis.txt"
{
echo "=== Audio Analysis: $(basename "$file") ==="
echo "File size: $(stat -f%z "$file" 2>/dev/null || stat -c%s "$file" 2>/dev/null)"
echo ""
if command -v ffprobe &>/dev/null; then
echo "--- FFprobe Output ---"
ffprobe -v quiet -print_format json -show_format -show_streams "$file"
echo ""
echo "--- Key Properties ---"
local codec=$(ffprobe -v quiet -show_entries stream=codec_name -of csv=p=0 "$file")
local rate=$(ffprobe -v quiet -show_entries stream=sample_rate -of csv=p=0 "$file")
local channels=$(ffprobe -v quiet -show_entries stream=channels -of csv=p=0 "$file")
local duration=$(ffprobe -v quiet -show_entries format=duration -of csv=p=0 "$file")
local bitdepth=$(ffprobe -v quiet -show_entries stream=bits_per_sample -of csv=p=0 "$file")
echo "Codec: $codec"
echo "Sample rate: $rate Hz"
echo "Channels: $channels"
echo "Bit depth: $bitdepth"
echo "Duration: ${duration}s"
echo ""
# Check for common issues
echo "--- Compatibility Check ---"
[[ "$rate" -lt 8000 ]] && echo "WARNING: Sample rate below 8kHz minimum"
[[ "$rate" -gt 48000 ]] && echo "WARNING: Sample rate above 48kHz — consider downsampling"
[[ "$channels" -gt 2 ]] && echo "WARNING: >2 channels — Deepgram supports mono/stereo"
else
echo "ffprobe not available — install ffmpeg for audio analysis"
echo ""
echo "--- File header (hex) ---"
xxd -l 16 "$file"
fi
} > "$outfile"
}
Step 4: Request/Response Logger
// Wrap Deepgram client to capture full request/response for debugging
import { createClient } from '@deepgram/sdk';
import { writeFileSync } from 'fs';
async function captureDebugRequest(audioSource: string | Buffer) {
const client = createClient(process.env.DEEPGRAM_API_KEY!);
const startTime = Date.now();
try {
const isUrl = typeof audioSource === 'string';
const method = isUrl ? 'transcribeUrl' : 'transcribeFile';
const source = isUrl ? { url: audioSource } : audioSource;
const options = { model: 'nova-3' as const, smart_format: true };
const { result, error } = isUrl
? await client.listen.prerecorded.transcribeUrl(source as any, options)
: await client.listen.prerecorded.transcribeFile(source as any, options);
const elapsed = Date.now() - startTime;
const debugLog = {
timestamp: new Date().toISOString(),
method,
options,
elapsed_ms: elapsed,
success: !error,
error: error ? { message: error.message, status: (error as any).status } : null,
result_summary: result ? {
request_id: result.metadata?.request_id,
duration: result.metadata?.duration,
model: result.metadata?.model_info,
transcript_length: result.results?.channels[0]?.alternatives[0]?.transcript?.length,
confidence: result.results?.channels[0]?.alternatives[0]?.confidence,
} : null,
};
writeFileSync('debug-request.json', JSON.stringify(debugLog, null, 2));
console.log('Debug log written to debug-request.json');
return debugLog;
} catch (err: any) {
const debugLog = {
timestamp: new Date().toISOString(),
elapsed_ms: Date.now() - startTime,
error: { message: err.message, stack: err.stack },
};
writeFileSync('debug-request.json', JSON.stringify(debugLog, null, 2));
throw err;
}
}
Step 5: Package and Sanitize Bundle
# Package everything (API keys already redacted in Step 2)
{
echo "=== Deepgram Debug Bundle ==="
echo "Created: $(date -u +%Y-%m-%dT%H:%M:%SZ)"
echo ""
echo "Issue Description: [DESCRIBE YOUR ISSUE HERE]"
echo ""
echo "Files:"
echo " environment.txt - System and SDK versions"
echo " connectivity.txt - API connectivity test results"
echo " audio-analysis.txt - Audio file properties (if provided)"
echo " debug-request.json - Request/response capture (if run)"
echo ""
echo "Attach this bundle to your support ticket at:"
echo " https://developers.deepgram.com/support"
} > "$BUNDLE_DIR/README.txt"
# Final sanitization pass — remove any leaked keys
find "$BUNDLE_DIR" -type f -exec sed -i "s/$DEEPGRAM_API_KEY/REDACTED/g" {} +
tar czf "$BUNDLE_DIR.tar.gz" "$BUNDLE_DIR"
echo "Bundle created: $BUNDLE_DIR.tar.gz"
Step 6: Support Ticket Template
Subject: [Issue Type] — Brief Description
Environment:
- SDK: @deepgram/sdk v3.x.x
- Runtime: Node.js 20.x / Python 3.12
- OS: Ubuntu 22.04
Request ID: (from result.metadata.request_id)
Model: nova-3
Timestamp: 2026-03-22T12:00:00Z
Issue:
[Describe what you expected vs what happened]
Steps to Reproduce:
1. [Step 1]
2. [Step 2]
3. [Observe error]
Attachments:
- deepgram-debug-YYYYMMDD-HHMMSS.tar.gz
- Sample audio file (if shareable)
Output
deepgram-debug-YYYYMMDD-HHMMSS.tar.gzwith sanitized diagnostics- Environment and connectivity test results
- Audio file analysis with compatibility warnings
- Request/response debug capture
- Support ticket template
Error Handling
| Issue | Cause | Resolution |
|-------|-------|------------|
| ffprobe not found | ffmpeg not installed | apt install ffmpeg or brew install ffmpeg |
| Connectivity test 401 | Key not exported | export DEEPGRAM_API_KEY=your-key |
| Empty audio analysis | File path wrong | Verify file exists and is readable |
| Tar fails | Permissions issue | Check write permissions in current directory |