Finta Common Errors
1. Email Sync Stopped Working
Fix: Go to Settings > Integrations, disconnect and reconnect Gmail/Outlook OAuth.
2. Calendar Events Not Logging
Fix: Verify correct calendar is selected. Finta only syncs the primary calendar by default.
3. Deal Room Link Not Working
Fix: Check if the link expired or access was revoked. Generate a new shareable link.
4. CSV Import Fails
Fix: Download the Finta CSV template and match column headers exactly. Ensure dates use YYYY-MM-DD format.
5. Aurora AI Not Providing Suggestions
Fix: Complete all company profile fields (sector, stage, location, raise amount). Aurora needs sufficient context.
6. Investor Stage Not Auto-Advancing
Fix: Check Settings > Automation rules. Verify email sync is active and tracking the correct inbox.
7. Payment Collection Failed
Fix: Verify Stripe integration is connected. Check that the payment link amount matches the commitment.
Resources
Next Steps
For diagnostics, see finta-debug-bundle.