vendor-management
Manage ServiceNow vendors and contracts — core_company vendor records, ast_contract with renewal alerts, ast_contract_sla performance tracking, vendor_risk_assessment scoring, and vendor scorecards.
virtual-agent
Build ServiceNow Virtual Agent — sys_cs_topic conversations, topic blocks (text/prompt/script/decision/handoff), NLU utterances and custom entities, quick replies, and KB/incident integration scripts.
workspace-builder
Build ServiceNow App Engine Studio applications — sys_scope creation, scoped tables, sys_aw_workspace with lists/forms, the sys_ux_* record chain behind UI Builder workspaces, data brokers, and application export readiness checks. Never create a UI Builder page by inserting a sys_ux_page row.
acl-security
Create and debug ServiceNow ACLs (record, field, REST, script-include). Covers role/condition/script patterns, which ACL names can apply to a table or field, field-level visibility, and impersonation testing for row- and field-level security.
agent-workspace
Build ServiceNow Agent Workspace configurations — workspaces, lists, forms, contextual side panels, Agent Assist similar-record finders, and workspace-specific UI actions on sys_aw_* tables.
approval-workflows
Configure ServiceNow approval rules and sysapproval_approver records — manager/group/script approvers, multi-level routing, delegation via sys_user_delegate, and parent-record state rollup.
asset-management
Manage ServiceNow hardware assets, software licenses, and lifecycle states on alm_hardware/alm_license — license allocation, CMDB-to-asset linking, warranty tracking, inventory aggregation (HAM/SAM).
atf-testing
Build ServiceNow Automated Test Framework tests and suites — impersonation, form steps, assertions, server-side script steps, test parameters, and execution via snow_create_atf_test / snow_execute_atf_test.
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