Agent-Skills.md

Agent Skills: Domain Expert Routing

Domain expert routing. When the knowledge base cannot answer user questions, find and notify the corresponding expert based on the question domain. Only available in IM mode. Trigger condition: No results in 6-stage retrieval.

UncategorizedID: Harryoung/efka/expert-routing

Repository

Harryoung/efka
HarryoungLicense: Apache-2.0
9117

Install this agent skill to your local

pnpm dlx add-skill https://github.com/Harryoung/efka/tree/HEAD/skills/expert-routing

Skill Files

Browse the full folder contents for expert-routing.

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skills/expert-routing/SKILL.md

Skill Metadata

Name
expert-routing
Description
Domain expert routing. When the knowledge base cannot answer user questions, find and notify the corresponding expert based on the question domain. Only available in IM mode. Trigger condition: No results in 6-stage retrieval.

Domain Expert Routing

Automatically route questions to domain experts when the knowledge base cannot answer user questions.

Applicable Scenarios

  • User question has no answer in knowledge base
  • Question belongs to a specific domain requiring professional response
  • Only available in IM mode (WeCom/Feishu/DingTalk)

Quick Workflow

  1. Identify domain → Determine the domain based on question semantics
  2. Query expert → Get expert information from domain_experts.xlsx
  3. Notify expert → Send message to expert with user question
  4. Notify user → Inform user that expert has been contacted

Domain Identification Examples

| Question Keywords | Domain | |------------------|--------| | Salary/wage/adjustment | Compensation & Benefits | | Leave/attendance/clock-in | Attendance Management | | Onboarding/new employee/training | Recruitment & Training | | Contract/labor/resignation | Employee Relations |

Detailed Workflow

For complete expert routing workflow, see WORKFLOW.md