batch-notification
Send IM messages to users in batch. Used for notifying specific user groups, sending after table filtering, all-staff notifications, etc. Use this Skill when administrators request batch notifications, mass messaging, or notifications after table filtering. Trigger words: notify/send/mass + users/batch/table.
satisfaction-feedback
Handle user satisfaction feedback. When users respond with "satisfied"/"unsatisfied", update FAQ usage count or record BADCASE. Trigger words: satisfied/unsatisfied/resolved/not resolved/thanks/满意/不满意/解决了/没解决/谢谢.
document-conversion
Convert DOC/DOCX/PDF/PPT/PPTX documents to Markdown format. Automatically detect PDF type (electronic/scanned), extract images to separate directory. Use this Skill when administrator onboards non-Markdown documents. Trigger condition: Onboard DOC/DOCX/PDF/PPT/PPTX format files.
excel-parser
Smart Excel/CSV file parsing with intelligent routing based on file complexity analysis. Analyzes file structure (merged cells, row count, table layout) using lightweight metadata scanning, then recommends optimal processing strategy - either high-speed Pandas mode for standard tables or semantic HTML mode for complex reports. Use when processing Excel/CSV files with unknown or varying structure where optimization between speed and accuracy is needed.
expert-routing
Domain expert routing. When the knowledge base cannot answer user questions, find and notify the corresponding expert based on the question domain. Only available in IM mode. Trigger condition: No results in 6-stage retrieval.
large-file-toc
Generate table of contents overview for large files. When onboarded Markdown file exceeds threshold (default 30KB), extract heading structure to create navigation file. Trigger condition: Markdown file size >= 30KB.