Agent-Skills.md

Agent Skills: Satisfaction Feedback Processing

Handle user satisfaction feedback. When users respond with "satisfied"/"unsatisfied", update FAQ usage count or record BADCASE. Trigger words: satisfied/unsatisfied/resolved/not resolved/thanks/满意/不满意/解决了/没解决/谢谢.

UncategorizedID: Harryoung/efka/satisfaction-feedback

Repository

Harryoung/efka
HarryoungLicense: Apache-2.0
9117

Install this agent skill to your local

pnpm dlx add-skill https://github.com/Harryoung/efka/tree/HEAD/skills/satisfaction-feedback

Skill Files

Browse the full folder contents for satisfaction-feedback.

Download Skill

Loading file tree…

skills/satisfaction-feedback/SKILL.md

Skill Metadata

Name
satisfaction-feedback
Description
Handle user satisfaction feedback. When users respond with "satisfied"/"unsatisfied", update FAQ usage count or record BADCASE. Trigger words: satisfied/unsatisfied/resolved/not resolved/thanks/满意/不满意/解决了/没解决/谢谢.

Satisfaction Feedback Processing

Process user satisfaction feedback and update FAQ or record issues based on the answer source.

Trigger Words

Satisfied: satisfied, resolved, thanks, understood, ok, got it, clear, I see, 满意, 解决了, 谢谢, 明白了, 好的, 懂了, 清楚了, 知道了 Unsatisfied: unsatisfied, not resolved, wrong, incorrect, doesn't work, 不满意, 没解决, 不对, 错了, 不行

Processing Logic

Process feedback based on answer source from previous round (metadata answer_source):

| Answer Source | Satisfied Feedback | Unsatisfied Feedback | |--------------|-------------------|---------------------| | FAQ | Increment usage count | Remove entry + Record BADCASE | | Knowledge base file | Add to FAQ | Record BADCASE |

Key Principles

  1. Use file locks: Must use SharedKBAccess file locks when updating FAQ.md and BADCASE.md
  2. Concurrency safety: Avoid data conflicts when multiple users operate simultaneously
  3. Status update: Set session_status to "resolved" after satisfied feedback

Detailed Operations

For FAQ add/delete/modify operation details, see FAQ_OPERATIONS.md